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Are Your Employees Chickens or Eggs? |
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By Bill Thomas
OE&D Practice Leader
Qittitut Consulting, LLC
Who comes first—customers, employees or shareholders?
 My recent articles about Harley-Davidson and the power of culture generated some interesting discussions. I closed the article with the comment: "If you take care of the customer, everything else takes care of itself." The rationale being that if you focus on the customer, your revenues will grow and you'll be better able to reward your employees and your shareholders.
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The Power of Culture: Where the Rubber Meets the Road |
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By Bill Thomas
OE&D Practice Leader
Qittitut Consulting, LLC
The sights and sounds of success
As my wife and I were driving into town last Saturday, we noticed hundreds of motorcycles heading for downtown Austin. There were all types and sizes, but many of them were Harleys. They were coming in for the huge bike rally that's held here every year. Seeing them was especially noteworthy because this year marks Harley-Davidson's 100th anniversary.
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